I grew up in Guatemala City, where my parents made education the family's top priority. I took that seriously by working full-time as a nanny to pay my own tuition through both my undergrad and my Master's.

I became passionate about UX through a charity project during my undergraduate studies, where I conducted user research to support weavers and their children in Guatemala. That work provided 13 kids with scholarships, school supplies, and uniforms. That's when I knew I wanted to keep using my skills to create real impact.

My brother, a senior software developer at Google, introduced me to UX shortly after. When he explained it, I realized I had already been doing it. I loved helping people through design, so I applied to my Master's at NYIT and graduated with a job at IBM.

At IBM, I learned to build products, design systems, AI experiences, PLG, and Enterprise Design Thinking at global scale. But the most important thing I learned was that culture is the foundation of great solutions. I found my way of contributing through community building.

Over 9+ years, I delivered enterprise and AI/ML experiences across products, roles, and countries. I became an Enterprise Design Thinking Coach and facilitated 30+ workshops worldwide, including in the UK, with organizations like YWCA Greater Austin, Code2College, and UT McCombs School of Business.

Before UX, I was a graphic designer — so I came into product design already thinking about how things look and how they communicate before I ever learned to think about how they work. That foundation never left. Outside of work, I'm lifting heavy weights, learning something new, spending time with my pets, or traveling. Most recently, I've been building Guat, an AI-powered workforce training platform that helps businesses reduce communication gaps, lower turnover, and keep frontline teams focused on the job. It completed a pilot with 39 participants and holds a provisional patent. Feel free to ask me about it.